Articles

If employee engagement and retaining people is a priority for your business, embarking on a review of your employee policies and handbook is a great place to start – to enhance the overall employee experience.

I often wonder why we make the topic of the employee value proposition so complex, especially now during a period being called ‘The Great Resignation’. Organisations are fighting to keep their top talent, recruit new employees in a very competitive talent landscape, and work on their employer brand, all the while without speaking to their people. Employee expectations, both current and future, shouldn’t be a mystery – we must simply ask people what they need and want.

It is no secret that technology is significantly changing the banking landscape. In addition to the challenge of low interest rates squeezing the bottom line of Banks, competition within the market is further driven by new entrants who are well placed to offer the agile, quicker and more accessible services which customers are demanding.

Every business needs to keep moving forward. That includes being responsive to customer needs and adapting to a digital world. As new technology emerges, customer expectation has grown to include digital access to goods and services, on a round-the-clock basis.